All orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer €5 flat rate shipping to All Europe.
Shipping Options
Price
2-10 Day Shipping (Order under €99)
€5
2-10 Day Shipping (Order over €99)
Free
2-4 Day Shipping
1-2 Day Shipping
Based on total order weight
NOTE: We are not responsible for shipping carrier delays.
24/7 Friendly Support
Free Shipping over €99
Secure Online Payment
Money-back
guarantee
Order Process
01.
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at help@momentasbrand.com We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
What are the shipping costs?
Shipping costs a flat fee of 5 EUR for all orders, regardless of the quantity or destination.
How long will it take for my order to arrive?
Shipping typically takes between 4 to 7 working days from the date your order is dispatched. Please note that delivery times may vary depending on the destination and any unforeseen delays.
Can I change my shipping address after placing an order?
Once your order is placed, we aim to process it quickly. If you need to update your shipping address, please contact us immediately. We can make adjustments as long as the order hasn’t been dispatched.
Will I be charged customs duties or taxes?
Depending on your country, customs duties or taxes may apply. These charges are the responsibility of the customer and are not included in the shipping fee.
Do you offer international shipping?
At the moment, we only ship to EEA (European Economic Area) countries. We are working to expand our shipping options in the future, so please stay tuned for updates!
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can track your order using this number on the courier's website.
What if my order is delayed or lost?
While we do our best to ensure timely delivery, occasional delays may occur due to factors outside of our control, such as weather conditions or postal service issues. If your order is not delivered within the estimated timeframe, please contact us, and we will assist you in resolving the issue.
Do you offer expedited shipping?
At this time, we only offer standard shipping with an estimated delivery time of 4 to 7 working days. Expedited shipping options may be available in the future, so please stay tuned for updates.
Contact Us
Email:
help@momentasbrand.com
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